What do we mean by courageous conversations?
Simply put, this means any conversation that takes a bit of bravery to reach an outcome that works for both sides. This might involve difficult subjects such as money, performance, or raising challenging issues with colleagues.
This highly practical learning journey enables participants to plan and have courageous conversations successfully by working through specific models and theory whilst practicing these skills in a safe way.
If you want to help your people communicate assertively so that they will be able to tackle difficult conversations in a courageous way then Courageous Conversations is the programme for you.
Anyone wanting to approach difficult conversations in an adult and strategic way to attain win/win outcomes.
3.5 - 4 hours of facilitation
1.5 hours of app learning
Over 2 weeks
The world is changing at a rapid pace and the old "rules" that we so often work by may no longer be helpful. With advances in technology and travel, our audiences have never been bigger and our reach has never had so much potential. How do we help our people adapt to these changes and how do we develop to cater for new cultures and audiences? How do we ensure our people work effectively together and feel safe and valued in their working environment?
The programme starts with a short welcome video that outlines the objectives and learning journey ahead. Participants are asked to reflect on their current ability and confidence around having courageous conversations, and explore what makes a conversation difficult/courageous for them. Two short videos that share Eric Berne’s theory of Transactional Analysis are used to help participants understand why we react and have the emotions that we do around difficult conversations.
The first facilitated session dives deeper into the Transactional Analysis model and helps participants explore why certain conversations are difficult and what triggers to become aware of in the future. Participants identify their preferred ego states they choose to adopt and explore the difference when applying the ‘Adult’ ego state. The facilitator then delves into one of the main reasons why difficult conversations can fail. The whole group briefly discusses why this is and is shown the 7 steps to planning a conversation and the 4 A’s of having a conversation.
Back in the app working through the micro content participants watch two videos that deepen their understanding of how to plan for a courageous conversation and how to have a courageous conversation. With this new found knowledge they are asked to prepare a real life or fictional courageous conversation. They are preparing for the chance to practice in the second of the facilitated sessions.
The group will come together for the final facilitated session of the programme. In pairs they set any context needed and share their 7 step plans and practice the conversation with their partner using the 4 A’s. The group comes together and reflects on observations and findings when applying both the 7 steps and 4 A’s as, ensuring learning objectives have been met and that participants now have the confidence to conduct courageous conversations moving forward. Learning commitments and skills practice will be outlined so participants can keep the learning alive and apply these new found skills to everyday life.
We love a challenge here at New Wave Learning, especially one that develops our approach. So we were over the moon when Sarah Dena from law firm Royds Withy King agreed to partner with us on our MoveMe programme.
Royds Withy King